Terms & Conditions

Last Updated: 9th September 2025

1. Introduction

By accessing www.claura.in or purchasing from us, you agree to these Terms & Conditions.

2. Eligibility

Users must be 18+ or have parental supervision.

3. Order Acceptance

Orders are confirmed only after payment is received and acceptance is communicated.
All orders are subject to stock availability. If a product is discontinued or out of stock, Claura reserves the right to cancel the order and issue a refund or store credit as applicable.

4. Prohibited Uses

You agree not to:

Resell products without our consent
Place fraudulent or speculative orders
Scrape, copy, or misuse our website content
Upload harmful or unlawful material

5. Customer Responsibilities

You represent and warrant that all details you provide (including name, shipping address, phone number, and payment details) are true, accurate, current, and complete.
You are responsible for ensuring availability at the shipping address. Claura is not liable for failed deliveries caused by incorrect/incomplete details or unavailability of the recipient.

6. Fraudulent Payment Liability

Claura will not be liable for any credit card or payment fraud. The liability for any fraudulent use of a card or payment method rests with the customer unless proven otherwise.

7. Intellectual Property

All content, images, and trademarks (Reg. No. 2921934) are owned by Claura Designs Pvt. Ltd. and protected under the Trademarks Act. Nothing on this site grants any license to use our intellectual property without written permission.

8. Product Display & Colours

We strive to display product images accurately. However, colours, textures, and details may vary due to screen settings and photography lighting. Claura is not liable for such variations.

9. Pricing & Offers

Prices are quoted in INR and valid only within India.
Discounts, vouchers, or offers are subject to specific terms. They cannot be redeemed for cash and Claura reserves the right to modify or withdraw them anytime.

10. Third-Party Links

We are not responsible for content, services, or privacy practices of external sites linked from our website.

11. Force Majeure

We are not liable for delays or failures due to uncontrollable events such as natural disasters, strikes, lockdowns, or government actions.

12. Disclaimer of Warranties

All products and services are provided “as is” without warranties, express or implied.

13. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages from use of our products or services.

14. Indemnity

You agree to indemnify Claura from claims, liabilities, damages, or costs (including legal fees) arising from your misuse of our website or breach of these terms.

15. Termination

Claura reserves the right to suspend or terminate accounts and refuse orders if:

Payment is not made,
Customer breaches these terms, or
Fraudulent/illegal activity is suspected.

16. Severability

If any clause in these Terms is found unenforceable under law, the remaining provisions shall remain valid and enforceable.

17. Dispute Resolution

Disputes will first be attempted to be resolved via arbitration/mediation before legal action.

18. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Exclusive jurisdiction lies with the courts of Delhi.

19. Updates to Terms

We may update these terms and will post a revised date above.

20. Grievance Redressal

Grievance Officer: Karan Chhabra
Email: manan@claura.in
Phone: +91 7827207985
Complaints acknowledged within 48 hours and resolved within 30 days.