7 DAY RETURN & EXCHANGE POLICY WITH FULL REFUND 

 

At Claura, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. This policy applies to all products and services purchased through our website.

 

Eligibility for Return or Exchange:

To be eligible for a return and refund, your purchase must meet the following criteria:

• The product must be in its original condition, unused and unwashed.
• The customer must contact us within 7 days, after the date of delivery.
• The product must have a valid proof of purchase, such as a receipt or an invoice.
• The Product Tag and Product Seal must be intact and unbroken.
• Products Purchased under Buy 2 Get 1 Sale can only be exchanged and not refunded. 

How to Initiate a Return or Exchange:

To initiate a return or refund, the following proofs of purchase are required.

• An Image Attachment of the Product with intact Product Seal

The customer can upload this proof on our Return & Exchange Portal, or email the same at care@claura.in with customer name, order number, and reason for the return or refund. We will then process your return or exchange request.

Start a Exchange & Return Request using this:-

https://claura.in/apps/ecoreturns/ 

 

Refund Policy

"Products Purchased under Buy 2 Get 1 Sale can only be exchanged and not refunded"

“Refunds for products purchased during a sale will be processed at the sale price, even if there have been subsequent price changes. If a customer returns/cancels an item from an order that originally qualified for a 5% discount, and the net order value falls below, the refund amount will be post adjusted with the discount availed on the purchase”.

Refund Processing:

Pick-up will be attempted thrice. If the courier company is unable to pick up the shipment, you will have to send the shipment back at the company warehouse address. Once we have received and inspected the returned product, we will process your refund on your bank account.

Please note that it may take up to 7 business days for the refund to be processed and credited to your account.

 

Exceptions to the Policy:

Please note that the following items are not eligible for returns or refunds: 

1.Product(s) that have been used, damaged.

2.Product(s) that don’t have a price tag.

3.Innerwear, swimwear products.

4.Products which are exchanged will not be further returned or exchanged.

However, under special cases, we can arrange an exchange of the exchanged item with an additional fee of Rs.149/- per product.

 

Contact Us:

If you have any questions about our return and refund policy, please contact us at +91 78400 83400 or email us at care@claura.in.