Return & Exchange Policy

7 Day Easy Returns & Exchanges – With Refund Guarantee

We offer a simple 7-day return or exchange on most products. Refunds are processed quickly once we receive your item back. (Some exclusions apply — see below). By placing an order with us, you agree to and accept all our store policies.

Important Notice on Courier Handling:
Once dispatched, all physical handling is managed by independent third-party couriers outside our operational control. Claims for courier-caused damage are subject to our Mandatory Unboxing Video Policy below. By placing an order, you agree to this arrangement.


Return & Refund Policy

Last Updated: 12th August 2025

✅ Easy 7-Day Returns & Exchanges

  • You can request a return or exchange within 7 days of delivery.
  • Items must be unused, unwashed, and in original condition with tags/packaging intact.
  • Not eligible for return: loungewear, swimwear, Buy 2 Get 1 Free offers (see below), and custom/plus-size orders made specially for you.
  • If there is any balance payment in the exchange orders that amount has to paid before the exchange orders dispatched.

Special Notes on Offers

  • Buy 2 Get 1 Free: Non-returnable, Only Exchangable 
  • In special circumstances, we may process a refund after deducting a processing fee. The fee amount is determined at our discretion and will be communicated before the refund is processed.
  • If you send the parcel yourself, no fee is deducted.
  • Sale Products: Refunds are processed at the price you paid (not current price).

Exchanges Made Simple

  • Product can be exchanged once, free of cost.
  • Need a second exchange? We can still help — just cover a small logistics fee (~₹149 per product).
  • Products that have already been exchanged cannot be returned or refunded.
  • If your preferred size/style is sold out, we’ll issue you store credit instantly.
  • Once your original order is picked up by the courier, we will dispatch your exchange on the same day.

How to Start a Return/Exchange


1. Contact us via our Return Portal on website, email care@claura.in, or WhatsApp +91 78400 83400.

2. Share your order number + clear product pictures + mandatory unboxing video (see Unboxing Video Policy above — claims cannot be processed without it).

3. If your location is serviceable, we'll arrange a free pickup.

4. If not, you can courier the product to our Delhi address — we'll refund/exchange once it reaches us.

Refunds Made Fast

  • Refunds are issued within 48 working hours after the product is picked up.
  • Primary method: Bank Transfer.
  • We can also process via UPI or Store Credit (fastest).

Prepaid Cancellations:

Cancel before dispatch → no charges, full refund processed immediately.

Cancel after dispatch → refund is only possible once the parcel is returned to our warehouse and marked RTO.

RTO (Return to Origin) — Customer Fault:

If a prepaid order is returned to us (RTO) due to reasons attributable to the customer — including wrong/incomplete address, unavailability across all delivery attempts, refusal of delivery, or unreachable phone number — the refund will be processed only after the item is received back at our warehouse.

The applicable two-way shipping cost (forward + return, typically ₹80–₹150) will be deducted from the refund amount.

Original shipping charges paid, if any, will not be refunded.

Claura bears no responsibility for delays in RTO transit caused by the courier partner.

Custom & Plus-Size Orders

  • Made just for you, so they’re non-returnable and non-exchangeable.
  • Must be prepaid (COD not available, even if it shows at checkout).
  • We’ll share images & videos for your approval before dispatch.
  • Production time: 5–10 working days (delivery time extra).


Damaged or Tampered Packages

If you notice tampering/damage at the time of delivery, please refuse the package and contact us immediately. Any hidden damage discovered after opening, let us know within 7 days of delivery with photos and a mandatory unboxing video (see policy below).

An unboxing video is compulsory for all damage, defect, wrong item, or missing item claims. Claims submitted without a valid unboxing video will not be processed under any circumstances.

If the returned item is found damaged during reverse transit (by the pickup courier), Claura will raise a dispute with the courier on your behalf. However, Claura cannot be held liable for damage caused during reverse transit as courier handling is outside our control. Please ensure the product is properly re-packed before handing it over for reverse pickup.

🎥 Mandatory Unboxing Video Policy

An unboxing video is compulsory for all claims involving damaged, defective, wrong, or missing items.

Your video must:
Begin before the outer packaging is opened, clearly showing the package in its sealed/taped state
Show the shipping label and AWB (tracking) number clearly
Be continuous with no cuts, pauses, or breaks — full unboxing in a single take

Claims without a valid unboxing video will not be entertained, no exceptions. This protects both you and Claura, and is the only way we can distinguish courier-caused damage from post-delivery damage. Claura reserves the right to reject claims where the video does not meet the above requirements.

Courier Liability & Dispute Timelines
Once your order is dispatched and a tracking number (AWB) is shared with you, Claura's physical responsibility is fulfilled. All in-transit handling is managed by third-party courier partners.

If a shipment is marked "Delivered" but not received, you must contact us within 48 hours of the delivery timestamp. We will raise a formal investigation with the courier. Complaints raised after 48 hours cannot be entertained.

Courier investigations typically take 10–21 working days. Claura cannot issue refunds or replacements before the courier's investigation is concluded. Please allow this timeline before raising a chargeback or consumer forum complaint, as premature disputes may delay resolution.

Claura's maximum liability in any courier-related claim is limited to the value of the order placed.

Policy Updates
Claura reserves the right to modify this policy at any time without prior individual notice. Changes take effect immediately upon posting. The revised date at the top of this page reflects the latest update. Your continued use of our website or placing of orders after any change constitutes your acceptance of the revised policy. Always check this page for the latest version.

Need Help?

  • Customer Support (Orders & Returns): care@claura.in | +91 78400 83400
  • Grievance Officer (Legal Compliance): Karan Chhabra | manan@claura.in | +91 7827207985 (Complaints acknowledged in 48 hrs, resolved within 30 days)