Return & Exchange Policy

7 Day Easy Returns & Exchanges – With Refund Guarantee

We offer a simple 7-day return or exchange on most products. Refunds are processed quickly once we receive your item back. (Some exclusions apply — see below).

Return & Refund Policy

Last Updated: 12th August 2025

✅ Easy 7-Day Returns & Exchanges

  • You can request a return or exchange within 7 days of delivery.
  • Items must be unused, unwashed, and in original condition with tags/packaging intact.
  • Not eligible for return: loungewear, swimwear, Buy 2 Get 1 Free offers (see below), and custom/plus-size orders made specially for you.

🎁 Special Notes on Offers

  • Buy 2 Get 1 Free: Normally non-returnable. But if you really need to return, we can help:
  • A small ₹99 fee per product will be deducted if we arrange the pickup.
  • If you send the parcel yourself, no fee is deducted.
  • Sale Products: Refunds are processed at the price you paid (not current price).

🔄 Exchanges Made Simple

  • Product can be exchanged once, free of cost.
  • Need a second exchange? We can still help — just cover a small logistics fee (~₹149 per product).
  • If your preferred size/style is sold out, we’ll issue you store credit instantly.

🚚 How to Start a Return/Exchange

  1. Contact us via our Return Portal, email, or WhatsApp +91 78400 83400.
  2. Share order number + clear product pictures (unboxing video helps speed things up).
  3. If your location is serviceable, we’ll arrange a free pickup.
  4. If not, you can courier the product to our Delhi address — we’ll refund/exchange once it reaches us.

💸 Refunds Made Fast

  • Refunds are issued within 48 working hours of receiving the product back.
  • Primary method: Bank Transfer.
  • We can also process via UPI or Store Credit (fastest).

 

Prepaid Cancellations:

  • Cancel before dispatch → no charges.
  • Cancel after dispatch → refund once the parcel returns.
  • A small 1% processing fee applies to prepaid cancellations.
  • Want to avoid the fee? Take your refund as store credit and get 100% back.

 


✂️ Custom & Plus-Size Orders

  • Made just for you, so they’re non-returnable and non-exchangeable.
  • Must be prepaid (COD not available, even if it shows at checkout).
  • We’ll share images & videos for your approval before dispatch.
  • Production time: 5–10 working days (delivery time extra).

 


📦 Damaged or Tampered Packages

  • If you notice tampering/damage at delivery, please refuse the package and contact us immediately.
  • For hidden damage, let us know within 7 days with photos (unboxing video highly recommended).

 


🛡️ Our Promise

We’ve kept our policies fair, simple, and customer-first. Claura already has a <5% return rate — proof that our customers love the quality and fit. But if something isn’t right, we’ll always support you.

 

📞 Need Help?

  • Customer Support (Orders & Returns): care@claura.in | +91 78400 83400
  • Grievance Officer (Legal Compliance):
    Karan Chhabra | manan@claura.in | +91 7827207985
    (Complaints acknowledged in 48 hrs, resolved within 30 days)