Shipping Policy

Shipping Policy

Last Updated: 9th September 2025

1. Delivery Timelines

  • Metro Cities: Average 4 working days
  • Non-Metro / Tier 2–3: Maximum 10 working days
  • Handling Time Before Dispatch: Usually within 24 hours of order confirmation; maximum 72 hours.

2. Shipping Charges

  • Standard Shipping: Free above ₹999; orders below ₹999 charged ₹40–₹50.
  • Express Shipping: Available at ₹50 per order. Dispatch is prioritized by air shipping. Average delivery time is ~2 days pan-India (post-dispatch). Delivery timelines are estimates only and not guaranteed, as they depend on courier partner serviceability.

3. COD Charges

  • No COD charges

4. Undeliverable Packages

  • COD orders: Returned to us automatically.
  • Prepaid orders: Refund only after the shipment status is marked RTO (Returned to Origin).

5. Return to Origin (RTO) Policy

Claura reserves the right to cancel COD services for customers with a high RTO rate.

6. International Shipping

  • Currently unavailable.

7. Country of Origin

  • All products are made in India.

8. Courier Partners

  • We use trusted partners including Blue Dart, Shiprocket, and others.

9. Missing Items in Shipment

Although rare, if an item is missing from your package, please first check your invoice. If you have been charged for the missing item, contact us immediately for resolution.

10. Delivery Failures Beyond 10 Days

If we are unable to ship or deliver your order completely within 10 working days, Claura reserves the right to cancel the remaining undelivered items. The amount charged for such undelivered items will be refunded to your bank account.

11. Tampered or Damaged Packaging

If you believe your package has been tampered with or damaged at the time of delivery, please refuse to accept the package and contact us immediately. We will arrange for a replacement or issue a refund, as applicable.

12. Force Majeure Delays

Claura is not liable for delays caused by natural disasters, strikes, lockdowns, courier disruptions, or other events beyond our control.

13. Order Tracking

Tracking details will be provided via SMS/email upon dispatch.

14. Customer Care Support

For day-to-day queries regarding orders or shipments, you may reach us at:

15. Grievance Redressal

As per the Consumer Protection (E-Commerce) Rules, 2020:
Grievance Officer: Karan Chhabra
Email: manan@claura.in
Phone: +91 7827207985
Complaints acknowledged within 48 hours and resolved within 30 days.