Privacy Policy

Last Updated: 9th September 2025

Claura Designs Pvt. Ltd. (“Claura”, “we”, “our”, “us”) respects your privacy and is committed to protecting it in accordance with the Information Technology Act, 2000, the SPDI Rules, and applicable privacy laws in India.

1. Scope

This Privacy Policy applies to all visitors, customers, and users of www.claura.in.

For questions, you may contact us at:
Claura Designs Pvt. Ltd.
Khasra No. 1143/1, 1st Floor, Village Rithala, New Delhi – 110085, India
Phone: +91 78400 83400

2. Personal Information We Collect

We may collect the following categories of data:

Contact details: Name, email address, phone number, shipping & billing address, country.
Payment & transaction data: Transaction amount, bank/payment gateway details, card type (processed securely by third-party gateways).
Order & usage data: Order history, preferences, account registration details, contests & promotions participation.
Online identifiers & technical data: Device info, IP address, browser details, cookies, log files, geolocation, carrier details, metadata from communications.
Optional information: Date of birth, anniversary, preferences, profile picture — only when voluntarily provided.

3. Information Collection Methods

Information You Provide: Registration forms, orders, profile updates, contests, promotions.
Information We Collect Automatically: Cookies, web beacons, log files, analytics, and ad pixels to understand browsing, measure campaign effectiveness, and improve services.
Information From Third Parties: Updated delivery/address data from logistics partners to ensure successful delivery.

4. Third-Party Services

We use trusted third-party service providers to operate our business, including Shopify, Razorpay, Shiprocket, Google Analytics, ConvertWay, eShip, Blue Dart, and advertising partners. These providers may process data solely for delivering services.

5. Use of Information

We use your data for:

Processing and fulfilling orders (including payments & logistics).
Customer support and grievance resolution.
Marketing communications (newsletters, promotions, product updates).
Personalising your shopping experience.
Preventing fraud, misuse, and enforcing Terms & Conditions.
Compliance with legal obligations (law enforcement, court orders, regulatory requirements).

6. Children’s Privacy

Claura does not knowingly collect data from individuals under 18 years of age. If we learn we have inadvertently collected such data, we will delete it promptly.

7. Data Retention

We retain customer data for the lifetime of the account, unless the customer opts out or requests deletion.

Certain data may be retained as required under applicable laws even after account deletion.

Legal & Dispute-Related Retention: Order records, shipping details (including AWB numbers, courier logs, delivery timestamps, and OTP confirmation records), payment data, and communication history are retained for a minimum of 3 years from the date of the transaction. This data may be used as evidence in consumer disputes, courier investigations, chargeback proceedings, or legal proceedings before consumer forums, courts, or regulators. Deletion requests will not apply to data subject to an active or foreseeable legal dispute.

8. Data Storage & Transfers

Our store is hosted on Shopify, whose servers may be located outside India. By using our website, you consent to cross-border transfers.

9. Marketing Consent

By placing an order with Claura, customers are deemed to have opted in to receive marketing communications. You may opt out at any time by clicking “unsubscribe” or contacting us.

10. Cookies & Tracking

We use cookies and similar technologies to:

Enable shopping cart and order functions.
Track browsing behaviour and site usage.
Improve site design and content.
Serve personalised ads through third-party partners (e.g., Meta, Google).

You may disable cookies in your browser, but this may impact site functionality.

11. Data Sharing

We do not sell, rent, or trade personal data for marketing purposes.
We may share limited information with:

Logistics & courier partners for delivery, including your name, address, phone number, and order details. These partners operate independently, and by placing an order you consent to your data being shared with them for delivery fulfilment.

Payment processors for secure transaction handling.

Law enforcement, consumer forums, or regulators when required by applicable law, court order, or regulatory directive — including but not limited to the Consumer Protection Act, 2019, and the IT Act, 2000.

Courier dispute resolution: In the event of a delivery dispute (lost, damaged, or undelivered shipment), relevant order and shipping data including your contact details, AWB number, and delivery records may be shared with the courier partner and/or their legal team solely for the purpose of investigating and resolving the dispute.

Affiliates or successors in case of merger, acquisition, or business restructuring.

We may also share non-personal, aggregated data (e.g., total visitors, average order size) with partners for analytics and business purposes.

12. Security Measures

We use SSL encryption, secure servers, and restricted access protocols. While we strive to protect your data, no system is 100% secure, and Claura cannot guarantee absolute security.

13. Force Majeure in Data Handling

Claura is not liable for breaches or data loss caused by uncontrollable events such as cyber-attacks, internet outages, natural disasters, or acts of government.

14. User Rights & Discretion

You may request access, correction, or deletion of your personal data anytime.
To request deletion, email us at care@claura.in with subject: “Requesting deletion of my personal information.”
We may retain certain information where required by law or for fraud prevention.
Withdrawing consent may impact our ability to provide services.

15. Changes to This Policy

Claura reserves the right to modify, update, or revise these Terms & Conditions at any time at our sole discretion, without prior individual notice to customers.

The revised date at the top of this page will reflect the date of the most recent update.

Changes take effect immediately upon posting to the website, unless specifically stated otherwise.

It is your sole responsibility to periodically review these Terms for updates. You can always find the latest version at claura.in/pages/terms-conditions.

Your continued use of the website, placing of orders, or availing of any service after any such modification constitutes your irrevocable and unconditional acceptance of the revised Terms.

If you do not agree with the updated Terms, you must immediately stop using the website and contact us to resolve any outstanding obligations.

16. Grievance Redressal

Grievance Officer: Karan Chhabra
Email: manan@claura.in
Phone: +91 7827207985
Complaints acknowledged within 48 hours and resolved within 30 days.

17. Courier & Third-Party Data Disclaimer
When you place an order, your personal data (name, address, phone number) is shared with our courier partners solely for the purpose of delivery. Claura does not control how courier partners store or process this data beyond the delivery transaction.

Courier partners have their own data and privacy practices. Claura is not liable for any data handling by courier partners after data is transmitted to them for delivery purposes.

In the event of a courier investigation or legal dispute related to your order, Claura may be required to produce shipping records, delivery confirmations, OTP logs, and related data as evidence. By placing an order, you consent to this use of your data.