Return & Refund Policy - ClauraGlobal.com

Last Updated: 12th August 2025

1. General Policy

All international sales are final.
Because goods cross borders, undergo customs clearance, and incur export costs, Claura Global cannot accept returns or exchanges once an order has shipped.

2. Order Cancellations

  • Orders may be cancelled within 12 hours of placement.

  • After 12 hours or once dispatched, cancellation is not possible.

3. Damaged or Wrong Items

If an item arrives damaged or incorrect:

  • Email care@claura.in within 7 days of delivery with photos.

  • Our team will verify and may offer reshipment or partial/full refund.

  • Refunds are processed to the original payment method within 7 business days after approval.

4. Non-Returnable Categories

  • All international shipments (due to customs)

  • Made-to-order, plus-size, or custom-fit garments

  • Clearance or promotional sale items

5. Refund Processing

Refunds, when applicable, are processed via Razorpay or PayPal and may take 5 – 10 working days to reflect.

6. Lost or Delayed Parcels

If tracking shows “lost in transit” for more than 20 days, Claura Global will investigate and issue a full refund or replacement.

7. Force Majeure

No refunds for delays due to customs, natural disasters, strikes, or airline issues.

8. Contact

Email: care@claura.in | Phone: +91 78400 83400
Grievance Officer: Karan Chhabra | manan@claura.in | +91 7827207985